Bay Area Transportation Demand Response

If you are unable to access Bay Town Trolley’s fixed route service, you may qualify for Bay Area Transportation’s Demand Response service!

Eligibility

To qualify, you must have no other means of transportation available and at least one of the following criteria:

  • Applicant does not live on a bus route serviced by Bay Town Trolley; or 
  • Applicant is age 60 or older; or
  • Applicant’s income level falls below current federal poverty guidelines:
    https://aspe.hhs.gov/poverty-guidelines
  • Applicant has a disability preventing the use of a bus route serviced by Bay Town Trolley

To apply for Demand Response service, click here:

APPLY NOW Apply Español

Title VI

Bay Area Transportation operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any Person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Bay Area Transportation. For more information on Bay Area Transportation’s civil rights program, and the procedures to file a complaint, contact (850) 785-0808 or visit our administrative office at 919 Massalina Drive Panama City, Florida 32401.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

If information is needed in another language, contact (850) 785-0808.

Title VI Complaint Procedures

English
| Español

Title VI Complaint of Discrimination Form

English
| Español

ADA

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), Bay Area Transportation will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Bay Area Transportation will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Bay Are Transportation programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the Bay Area Transportation, should call (850) 785-0808 or visit our administrative office at 919 Massalina Drive Panama City, Florida 32401.

The ADA does not require Bay Area Transportation to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Bay Area Transportation will strive to provide its services, programs and activities in the most accessible manner feasible.

If information is needed in another language, contact (850) 785-0808.

ADA Complaint Procedures

English | Español

Complaint of ADA Discrimination Form

English | Español

 

 

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